TERMS AND CONDITIONS (Points Redemption).

  1. Cash points can be claimed with purchases of groceries (eg. rice, vegetables, meat produce, dairies, etc) as well as vitamins, pharmaceutical/medical products.
  2. Cash points redemption is limited to one receipt per month. Each redemption can be done after 30 days from the 1st redemption paid out date (for receipt of purchase only).
  3. Only 1 receipt per month.  Receipt is not allowed to be combined with another receipt.
  4. Please note that redemption of KFC & Texas Chicken is applicable only for customers who are living outside of the Klang Valley area.
  5. Cash points redemption cannot be combined with all the packages that was purchased (eg. If customer has bought 2 x Double packages, then he cannot combine the points to claim together.) He is then allowed to submit 2 separate receipts for each membership for the month.
  6. Once redeemed, cancellation is not allowed.
  7. Receipt of purchase must be redeemed within 7 days of the date of purchase.
  8. Processing of redemption credit schedule shall perform twice in a month as below :
    • 15th of the months
    • Customer submit receipt between 1st to 15th of the month.
      • Rebates credit date : 15th of the following month.
      • Example : Madam Chin submitted receipts via redemption point system (RPS) link on 13th October 2020, upon processing, checking and approve, the rebates shall credited on 15th November 2020.
    • 1st of the (2nd) following month.
      • Customer submit receipt between 16th to 31st of the month.
      • Rebates credit date : 1st of the Second month.
      • Example : Datin Rozita submitted receipts via redemption point system (RPS) link on 28th October 2020, upon processing, checking and approve, the rebates shall credited on 01st December 2020.
    • If 1st and 15th of the month falls on weekend or Public Holiday, shall be carry forward to following working day.
  9. Cash points redemption is only for Hospitality World (HW) merchant listing.  Other merchants will not be entertained.
  10. Receipts from 3rd party merchant is not allowed (i.e Food Panda or Grab Food).
  11. Complimentary vouchers and ARP meal offered by Hospitality World (HW) is subject to cash points deduction.
  12. Discounted voucher used for purchase of items will not be accepted for cash points redemption.
  13. Cash points are not transferrable.
  14. Points are not redeemable for cash during validity of the package.
  15. Expired cash points are subject to renewal for extension.
  16. Cash rebate will be credited into Touch N Go e-wallet and Grab e-wallet only.
  17. Cash points redemption is redeemed via Hospitality World (HW) only and not directly from the listed merchants.
  18. Un-used points may expires unless advised otherwise.
  19. This cash points system becomes invalid upon expiry of the membership.
  20. The award of points is calculated according to Hospitality World’s Point Calculator (HWPC).  The package validity forms part of the calculations.
  21. The management reserves the right to substitute or change the merchant listings offered without prior notice.  The management reserves the right to review, amend or add to these conditions or withdraw the merchants/offer herein at any time without prior notice.

 

– Groceries NONE essential :

  • Durian
  • Tobacco
  • Japanese Peach
  • Blueberries
  • Champagne grapes
  • Festive delicacies
  • Mooncake
  • Kuih Raya
  • Cakes
  • Kerepek
  • Any Junk Food
  • Alcoholic Drinks
  • Beauty products
  • Facial Wash
  • Feminine Wash
  • Drypers (adults & babies)
  • Makeup Products
  • Hair Products
  • Shampoo
  • Hair Vitamins
  • Hair Mask
  • Hair Gel
  • Body Products
  • Shower Gel
  • Hand & Body Lotion
  • Talcum Powder
  • Detergents
  • Ornaments
  • Tissue Paper
  • Aerosols
  • Mosquitoes Repellents
  • Rubbish / Garbage Bags

 

– Pharmaceutical & Medical products that can be redeem :

  • Vitamins
  • Syringes
  • Insulin Needles
  • Face Mask
  • Gloves
  • Hand Sanitizers
  • Panadol
  • Pain Killers
  • Cough Syrup
  • Pressure Pills
  • Diabetic Pills
  • Any Flu or Fever Medication

Scenario 1:

For example: Customer A bought a single package (1000 points).

1st month, Customer A redeems a Tesco receipt – the calculation will be (balance 1000/13 months = RM76.92), (Balance = 1000 – 80 points = 920 points).

2nd month, Customer A redeems a bundle meal 60 points, (Balance = 920 – 60 points = 860 points).

3rd month, Customer A redeems comp room with 250 points and the calculation will be (Balance 860 – 250 = 610 Points).

3rd month also he wants to redeem a Tesco receipt, then the calculation will be (Balance 620/11 months = RM55 he can redeem). Balance = 620 – 55 points = 555 points.

 

TERMS AND CONDITIONS (ARP Meals Redemption).

  1. Prior reservation of at least 3 days in advance must be made through Hospitality World Service Centre (HWSC) by screenshot this voucher and WhatsApp or call 03-27153311.
  2. This voucher is strictly not allowed to be used in conjunction with any other vouchers.
  3. Meals are subject to availability.
  4. Points will be deducted accordingly. Please refer to the Complimentary Redemption Calculator.
  5. Priority charges may apply for ordering less than three (3) days.
  6. A confirmation order will be given by HWSC.
  7. Any cancellation of meals upon confirmation receives shall be forfeited.
  8. Usage of this voucher must be informed upon making reservation with HWSC.
  9. Member’s details must be verified by HWSC.
  10. Once booking is confirmed, cancellation is not allowed.
  11. This voucher is not redeemable for cash.
  12. This voucher becomes invalid upon expiry of membership.
  13. ARP complimentary meal redemption’s delivery and coverage for Kuala Lumpur & Selangor only. (“Free delivery for minimum one (1) complimentary bundle meals and within 10km radius from KLCC.  Minimum fees will be charged for other area.”)

 

ARP Meals Redemption- Donation

  1. Schedule date & time of donation shall be determine and advise by Hospitality Direct (M) Sdn Bhd.
  2. Donation for meal is subject to deduction of points. Please refer to the Complimentary Redemption Calculator.
  3. Member’s details and meal eligibility must be verified by HWSC.
  4. The charity organization and/institution herewith referred as “the donee” shall be solely appointed and/or determine and/or advise by Hospitality Direct (M) Sdn Bhd.
  5. Screenshot vouchers and WhatsApp or call 03-27153311
  6. Meals are subject to availability.
  7. A confirmation order and letter will be given by HWSC
  8. Any cancelations of meal donation upon confirmation  receives shall be forfeited.
  9. Once donation is confirmed, changes and/or cancelation is not allow.
  10. Donation of meals is not redeemable for cash
  11. Donation of meals becomes invalid upon expiry of membership.

 

ARP Meals Redemptions (Outstation Customer).

  1. Outstation Customer (OC) by definition refers to customer residing and/or delivery outside of Kuala Lumpur and/or Selangor.
  2. OC must submit request via the Redemption Point System (RPS).
  3. OC is eligible to request for ARP Comp meal redemption at KFC or Texas Chicken or San Francisco café deliveries (only).
  4. KFC, Texas Chicken, San Fransisco complimentary meal redemption is strictly restricted to OC only.
  5. A valid receipt of purchase at KFC or Texas Chicken or San Fransico café must be submitted via Redemption Point System (RPS) in order for reimbursement.
  6. Third party (i.e. Grab, Food panda etc) receipt will not be honoured for redemption.
  7. Member’s details and/or eligibility shall be verify by HWSC.
  8. Terms applies.

 

TERMS AND CONDITIONS (Complimentary Night Stay).

  1. Prior reservation of at least 1 week in advance must be made through Hospitality World Service Centre (HWSC) by screenshot this voucher and WhatsApp or call 03-27153311.
  2. Complimentary room is subject to HWSC availability.
  3. Surcharge applicable during Peak, Public Holidays, Convention/Major Events and Weekends
  4. Breakfast charges may apply.
  5. Priority charges may apply for reservation made less than seven (7) days.
  6. Points will be deducted accordingly. Please refer to the Complimentary Redemption Calculator.
  7. This voucher is strictly not allowed to be used in conjunction with any other vouchers.
  8. This voucher cannot be used to check-in at the hotel.
  9. Usage of this voucher must be informed upon making reservation with HWSC.
  10. Member’s details must be verified by HWSC.
  11. Once booking is confirmed, cancellation is not allowed.  For every amendment made, a charge of RM100 nett will be imposed.
  12. Complimentary voucher mainly applicable for Entry-Level Room only (surcharge applies to higher room category)
  13. This voucher is not redeemable for cash.
  14. This voucher becomes invalid upon expiry of membership.