The main duty of a Reservations Service Consultant is to assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. A Reservations Service Consultant is also required to help guests to plan their travel itineraries by suggesting local tourist attractions and places of interest. They then process payments and send the details and confirmation to the guest.
Provide Customer Service
Reservations Service Consultant must be very knowledgeable on the services they are selling or promoting. Customers will often have questions throughout the booking process and the Reservations Service Consultant is expected to answer them. If the question is not something the Reservations Service Consultant knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer.
Sell Services and Product
Selling services and products are also a key duty of Reservations Service Consultant. They are often encouraged to upsell by offering their clients additional services or special packages. Hotels and cruises sell package deals; car rental facilities sell additional insurance packages and car upgrades; and airlines sell seats with additional legroom and services, just to name a few.
Reservations Service Consultant must have impeccable customer service skills and be excellent communicators. They should also be detail-orientated and enjoy assisting others. In addition to these traits, applicants must have the following skills
Basic computer proficiency
Data entry experience
Working knowledge of office equipment, such as copiers, fax machines, and scanners
Call center experience
Experience in sales
Fluency in two or more languages
SPM/Diploma/Degree or equivalent. Training will be given for at least 1-2 weeks or longer.
Job Type: Full-time
Salary: RM1,600.00 to RM2,100.00 /month